Practice Policies

At Park Cities Child and Family Counseling, we strive to provide a supportive and professional environment that promotes the well-being of our clients. To ensure a positive and effective therapeutic experience, we have established the following practice policies:

If you have any questions about our counseling practice policies, please don't hesitate to contact us at info@pcchildandfamily.com.

We are here to support you on your journey to well-being and growth.

Insurance

Our services are self pay, which means that we are not "in network" with any insurance companies. Allowing you to privately pay provides you with more control and flexibility around your counseling and therapy experience.

Cancellation Policy

We understand that life can be unpredictable. If you need to cancel or reschedule a counseling appointment, kindly provide at least 48 hours' notice. Missed appointments or cancellations with less than 48 hours' notice will be subject to the full session fee.

Fees and Payments

Our counseling fees are determined based on the therapist you work with, the type and duration of services provided. We accept credit cards and payment is due at the time of service.

Appointment Scheduling

To schedule a counseling or therapy appointment, please contact our office by phone or email. We make every effort to accommodate your scheduling preferences and will work with you to find a suitable appointment time

Minors and Consent

For clients under the age of 18, parental consent is required for counseling services. Parents or guardians are typically involved in the therapeutic process to ensure the well-being of the minor client.

Confidentiality

Confidentiality is a fundamental aspect of our counseling practice. All information shared during sessions is treated with the utmost discretion and will not be disclosed without your written consent, except in cases where there is a legal obligation to report concerns of harm to self or others.

Emergencies

In the event of a mental health emergency, please call 911 or your local emergency number immediately. If you are in crisis and need immediate support, contact a crisis hotline or your primary care physician.

Good Faith Estimate as part of No Surprises Act

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

change is possible, and healing is within reach